Standard Delivery is £5.99 for the UK Mainland. Next Working Day Delivery is £5.99 for in-stock items. Northern Ireland Delivery is £19.95.

Yes, we offer next-day delivery for in-stock items ordered before 2 PM, providing you with a convenient and swift service. Please note that availability depends on the location.

You will receive a dispatch notification with a tracking number and courier details.

You can contact us via email at [email protected].

We cannot amend the delivery address once your order has been processed and dispatched.

We deliver to England, Wales, Scotland, and Northern Ireland (selected areas). Specific delivery charges apply depending on the region.

We do not deliver to BFPO addresses and reserve the right to refuse delivery to insecure addresses.

No, we do not offer international shipping.

Yes, you can have your order delivered to a friend or relative within the UK.

Orders placed before 2 PM are eligible for Next Day Delivery.

Direct deliveries from suppliers have variable lead times, which are communicated at the time of order.

Next-day deliveries typically arrive the following working day. Standard delivery times for in-stock items are within a few days.

Pre-order items are delivered based on supplier availability and estimated dates provided at the time of order.

Yes, delivery to areas outside mainland UK may add up to 72 hours.

We use recycled/replacement packaging when necessary to be environmentally friendly.

Check the contents to see if the original box is damaged or if items are combined before contacting us.

Ensure all items are present and intact before refusing or accepting a parcel.

We may use replacement packaging to reduce waste, so the contents might not match the carton description. However, the items inside will always be as described on our website.

Report any damage immediately to our customer service for assistance.

Yes, you have the flexibility to split your delivery. However, please note that additional delivery charges may apply for splitting the delivery of in-stock and delayed items.

You will receive updates and tracking information once your order is dispatched.

Contact our customer service to discuss any special delivery requirements.

Care instructions are provided with the product and can also be found on the product page. Follow these guidelines to ensure longevity.

At Babyfair, we offer refunds for returns requested within 30 days of delivery, provided the items are unused and in their original packaging. This policy is designed to ensure your satisfaction with our products.

Contact our customer service via the Online Contact Form or email [email protected] to request a refund.

Refund eligibility may vary; personalized items, perishable goods, and certain hygiene products are generally non-refundable.

If you receive a damaged or faulty item, it's crucial to contact us immediately with details and images of the damage to arrange a return or exchange.

Rest assured, refunds are processed promptly within 14 days of receiving the returned item. We understand the importance of your time and strive to make the process as smooth as possible.

Returning an item to us is a straightforward process. You can request a return via the Online Contact Form, receive return instructions, and send the item back in its original condition. We're here to guide you every step of the way.

Yes, exchanges are available for eligible items. Contact customer service to arrange an exchange.

Yes, include a copy of your order confirmation or receipt with your return.

To qualify for a refund, items must be returned in their original packaging. If this is not possible, contact customer service for further assistance.

Refunds are issued using the original payment method used for the purchase.

Delivery charges are typically non-refundable unless the return is due to an error by us.

Check with your bank or payment provider first. If still unresolved, contact our customer service for further assistance.

Changes can be made before the order is processed and dispatched.

You will receive an email confirmation with your order details immediately after the purchase, providing you with peace of mind.

No, there is no minimum order value requirement on Babyfair.

Yes, you can place an order by contacting our customer service team.

Once dispatched, you will receive a tracking number via email to monitor your order's status.

Orders are typically processed within 1-2 business days. Next-day delivery orders are processed the same day if placed before the cutoff time.

Orders can be canceled before they are dispatched by contacting customer service.

We accept major cards (Visa, MasterCard, American Express, Discover) as well as Amazon pay, Klarna, and Clearpay.

Notify customer service immediately with photos of the damage so they can arrange a return or replacement.

Use the tracking number provided to check the status. If there are issues, contact customer service for further assistance.

Initiate a return by contacting customer service, then follow the provided instructions.

Returns are accepted within 30 days of delivery for unused items in original packaging.

Returns are processed within 14 days of receiving the returned item.

Detailed product information, including features, specifications, and dimensions, is available on each product's page on our website.

We strive to display product colours as accurately as possible, but there may be slight variations due to monitor settings and lighting.

Yes, assembly instructions are typically included with the specific products. They can also be found on the product page or requested from customer service.

All our products comply with UK safety standards and are made from child-safe materials.

Sample requests are not typically available, but detailed descriptions and reviews can help you make an informed choice.

Yes, most products come with a manufacturer's warranty. Specific warranty details are provided on the product page.

Repair services are not offered directly, but we can provide guidance on how to get your product repaired through the manufacturer.

We offer a selection of eco-friendly products made from sustainable materials. Check the product description for specific details.

Yes, all products comply with UK safety standards, and safety information is included in the product description.

Age recommendations are provided on the product page to ensure suitability for different age groups.

Follow the instructions provided in the recall notice and contact customer service for further assistance.